OUR MISSION

As a community, PACE advocates for and promotes best practices, emerging technology and thought leadership to and by its customer experience professional members in order to stimulate exceptional customer service, business growth and personal development. 

Founded in 1988, PACE is the only non-profit trade association dedicated exclusively to the advancement of companies that engage with customers via the contact center.

We promote our members' ability to provide outstanding customer service and sales solutions delivered via omni channel communication including voice, email, chat, text and social media. We provide value to members via:

• Provide a unified voice in advocating for the benefit of contact centers
• Programs for sharing industry best practices and advancing professional education
• Meaningful and productive networking opportunities and events
• Compliance education and accreditation

Building and growing partnerships to better benefit our members and the customers they serve.

While our Association was founded on contact center operations, the technology that fuels these businesses has advanced. We recognize that the digital transformation has forever changed the way in which our member companies engage their customers.

We are passionate about growing businesses by improving the customer experience at the point of engagement. From our National Convention and Washington Summit, to our Regional Chapter events, PACE provides the tools and opportunities that allow businesses to become involved and stay engaged with amazing networking opportunities.

Simply put, our members do business with other members. Visit our membership page to learn more about how PACE can benefit you and your organization.